Penny's Hardware & Plumbing
Review Summary
- Positive: Lou is highly praised for his expertise, honesty, and consistently great work over many years. The business provided exceptional service, even after hours, and helped a customer with a hard-to-find part.
- Negative: Two reviews cite extremely poor and rude customer service, including swearing at a customer.
Reviews
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(9 reviews)
Kathryn Day
Lou is the best. We have used him for 8 or more years and his work is always great. He is honest and very knowledgeable.
Doctor Earl The Gutterkings B.N.Y.
February 2, 2020
They Go Above And Beyond. I have a vintage motorcycle with a 2 stroke motor.I broke down (a missing spark plug nut) I called them on Saturday after hours hoping someone would awnser. They did. They had just what I needed.(very hard to find) I bought a couple of other small parts and a small bottle of 2 stroke oil. $8.00 You can't beat Neighborhood Businesses. Thanks for Getting Me Home. (It was 28° February 1st 2020)
Carol Hopkins
I don't use them but my landlord does. All I know is if if wasn't for Lou I wouldn't have a working shower or bathroom sink. The man knows what he's doing!
Jocelyn Beck
As always, very knowledgeable and resolved the plumbing issue. Lou is great and will be the plumber I call on!!
Alexander D
Poor customer service, unfriendly, seems to have no interest in helping customers. Customers actually seem to be more of an annoyance than anything. Was sworn at for asking a question. Will never go back.
Elena Chin
Bad customer service!!! I don’t get the point of their operations when they are extremely rude and have no interest in helping customers!
Dom C
Franklin Orego